ucb99 Terms & Conditions

1 General Introduction & Applicability

These Terms and Conditions ("Terms") apply to the ucb99 platform and all related services. By accessing the ucb99 website, registering an account, or using any service, you are considered to have read, understood, and agreed to the full content of these Terms.

ucb99 reserves the right to modify or update these Terms from time to time. Updated Terms will take effect from the date they are published on the website. Users are advised to review this page regularly.

2 Eligibility & Account Registration

2.1 Age Requirement

To use the ucb99 platform, you must be at least 21 years of age. This platform's services are open only to those aged 21 or above. Participation by minors is strictly prohibited, and any such account identified will be closed immediately.

2.2 Account Creation Requirements

• Each individual may open only one account.
• Providing accurate and truthful information at the time of registration is mandatory.
• If any account details change, ucb99 must be notified immediately.
• It is entirely the user's responsibility to keep their account login details (username and password) secure.
• You may not allow any third party to use your account.

2.3 Identity Verification

ucb99 reserves the right to verify a user's identity at any time. Failure to provide the required documents for verification in a timely manner may result in the account being temporarily or permanently suspended.

3 Financial Transactions — Deposits & Withdrawals

All financial transactions at ucb99 are processed through secure and encrypted channels.

3.1 Deposit Rules

• Deposits must be made only from a payment account registered in your name.
• Deposits made through or on behalf of a third party are strictly prohibited.
• ucb99 reserves the right to carry out additional verification for suspicious transactions.

3.2 Withdrawal Rules

• Withdrawals will always be sent to the same method and mobile banking account used for the deposit.
• Account verification may need to be completed before a withdrawal can be processed.
• Winnings related to a bonus cannot be withdrawn until the wagering requirements for that bonus have been met.
• Rocket is Dutch-Bangla Bank's mobile wallet service — the same rules apply to this method as well.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

A 200% welcome bonus is offered on your first deposit at ucb99, up to a maximum of ৳15,000. The bonus amount depends on the amount deposited.

Example:

• ৳1,000 deposit → ৳2,000 bonus → total balance ৳3,000
• ৳16,000 deposit → ৳15,000 bonus (maximum limit) → total balance ৳31,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x the bonus amount (not on deposit + bonus).

4.3 General Bonus Rules

• The specific terms for each bonus offer will be stated separately.
• ucb99 has the right to close an account if bonus abuse or fraudulent activity is detected.
• Claiming bonuses from multiple accounts using the same device, IP address, or payment method is prohibited.
• All wagering requirements must be met before bonus winnings can be withdrawn.
• ucb99 reserves the right to modify or cancel the bonus program at any time.

5 VIP Program & Loyalty Rewards

ucb99's VIP program has four tiers. Players can advance to higher tiers through regular play and receive weekly cashback benefits.

Regular activity is required to access VIP benefits and advance to higher tiers. ucb99 reserves the right to modify the terms of the VIP program.

6 Gaming Rules

6.1 Fair Play Policy

ucb99 operates under a fair play policy. All games on the platform are protected by SSL encryption and secure technology. If any user is found to be involved in cheating, hacking, using bots, or any form of misconduct, the relevant account will be closed immediately.

6.2 Prohibited Activities

• Playing games using automated software, bots, or scripts.
• Colluding or conspiring with other players.
• Intentionally exploiting technical glitches or bugs in the platform.
• Attempting to fulfill wagering requirements through artificial bets by abusing bonus methods.
• Conducting money laundering or illegal financial activities.

6.3 Technical Issues

If a game is not completed properly due to a technical issue, ucb99 reserves the right to cancel the relevant round and refund the wagered amount. ucb99 will not be responsible for any loss resulting from an internet disconnection.

7 Sports Betting Rules

ucb99's sports betting section allows bets on various sports including cricket, football, and kabaddi. The general rules below apply to all sports betting.

• Bets placed before an event begins cannot be cancelled.
• If an event is cancelled or postponed, ucb99 will follow its own policy on refunding or settling the relevant bets.
• Official results and announcements from the relevant governing body will be considered final in determining tournament outcomes.
• ucb99 reserves the right to change market odds.
• ucb99 has the authority to impose betting limits or close any specific market.

8 Responsible Gaming

ucb99 gives the highest priority to responsible gaming. We believe that entertainment should be controlled and healthy. Every player is encouraged to play within their means.

• Set deposit and betting limits for yourself.
• Take regular breaks and avoid spending excessive time gaming.
• Gaming should never be seen as a solution to financial problems.
• If needed, you may request a temporary or permanent self-exclusion.

For more details on responsible gaming, visit our Responsible Gaming page.

9 Intellectual Property & Content Rights

All content published on the ucb99 website — logos, designs, text, graphics, software, and other elements — is protected under ucb99's intellectual property rights. Reuse, copying, distribution, or publication of these materials without prior written permission from ucb99 is strictly prohibited.

Game software and content are protected by the intellectual property rights of the respective providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi).

10 Privacy & Data Protection

ucb99 stores and uses users' personal information with the utmost confidentiality. To learn more about how we collect, store, and use data, please read our Privacy Policy.

• User data will never be sold to third parties.
• All data is kept secure through SSL encryption.
• Information may be disclosed where required by applicable law or for security purposes.

11 Account Suspension & Termination

11.1 ucb99's Rights

ucb99 may temporarily or permanently close an account under any of the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent or dishonest conduct.
• Providing false information or concealing identity.
• Use of an account by a minor.
• Money laundering or suspicious financial activity.

11.2 User Rights

A user may request to close their account at any time. All pending transactions and wagering requirements must be settled before the account is closed.

12 Limitation of Liability

ucb99 is not liable for the following:

• Any loss or inconvenience caused by an internet disconnection.
• Delays or issues caused by third-party service providers (payment gateways, game providers).
• Account details being compromised due to the user's own negligence.
• Service disruption caused by unforeseen technical issues or force majeure.

13 Complaints & Dispute Resolution

If you have a complaint about any matter, please contact ucb99 customer support first. Our support team is available 24/7 to assist in both Bengali and English.

• Instant support via live chat.
• Email: [email protected]

After receiving a complaint, ucb99 will investigate and communicate its decision within a reasonable time. ucb99's decision will be considered final and binding.

14 Miscellaneous Provisions

14.1 Entire Agreement

These terms and conditions constitute the entire agreement between ucb99 and the user, and replace any prior oral or written agreements, understandings, or promises.

14.2 Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

14.3 No Waiver

If ucb99 does not enforce these terms and conditions in a particular instance, that will not be considered a waiver of the right to enforce them in future instances.

14.4 Language

These terms and conditions have been prepared in Bengali. In the event of any dispute regarding interpretation, the English version will be considered final.

14.5 Contact

If you have any questions about these terms and conditions, please contact us: [email protected]