ucb99's Privacy Policy
Your personal information is very important to us. This document describes in detail how ucb99 collects, stores, uses, and protects your data.
Introduction & Scope
ucb99 (hereinafter "we", "us", or "the platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") applies to the ucb99.lat website and all related services.
This Policy tells you what personal information we collect from you, why we collect it, how we use and store it, and what rights you have. By using our services, you are considered to have consented to all the terms of this Policy.
What Information We Collect
ucb99 collects various types of information to operate the service properly. This information falls into two main categories:
Information You Provide Directly
Information you provide yourself when you create an account or use our services:
- Full name and date of birth
- Email address
- Mobile number (linked to your bKash / Nagad / Rocket account)
- Identity verification documents (when required)
- Transaction and financial information
- Customer support communication records
Automatically Collected Information
Information collected automatically when you visit our website:
- IP address and device identity
- Browser type and operating system
- Pages visited on the site and time spent
- Cookie and session data
- Referral source information
- Gaming activity logs
Purpose of Data Use
ucb99 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and maintain your account |
| Payment Processing | To process deposits and withdrawals via bKash, Nagad, and Rocket |
| Security Assurance | To prevent fraudulent activity and protect data through SSL encryption |
| Customer Support | To provide assistance via 24/7 live chat and email |
| Service Improvement | To analyse user experience and improve the quality of the platform |
| Legal Compliance | To comply with applicable laws and regulations and to ensure responsible gaming |
| Communication & Notification | To send important notices and updates related to the service |
Cookies & Tracking Technologies
The ucb99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences and session information.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions and ensure security. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences and account settings. They provide a personalised experience but are not mandatory.
Analytics Cookies
Used to monitor and improve website performance. This information is aggregated and not personally identifiable.
Data Storage & Security
ucb99 applies industry-leading technical and organisational measures to protect your personal information.
Technical Security
- All data transfers are secured by SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Firewall and IDS systems are in place to prevent unauthorised access
Organisational Security
- Only authorised staff can access your information on a need-to-know basis
- All staff receive training on data protection
- Contractual confidentiality obligations are enforced with third parties
- A rapid response plan is in place in the event of a data breach
Data Retention Period
We retain your information for as long as your account is active and necessary to provide the service. Information may also be retained for as long as needed to fulfil legal obligations, resolve disputes, and enforce our agreements. We securely delete unnecessary information after an account is closed.
Sharing Information with Third Parties
ucb99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances to operate the service:
Payment Service Providers
Necessary payment information is shared with bKash, Nagad, and Rocket to process financial transactions. These third parties protect your information in accordance with their own privacy policies.
Technology Partners
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others may access gameplay data, but only to the extent necessary to operate the service. They are bound by strict confidentiality agreements with us.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we will endeavour to notify users where permitted by law.
Fraud & Security Investigations
Limited information may be shared with security specialists to detect and prevent fraudulent activity, always under a protection agreement.
Your Data Rights
As a user of ucb99, you have certain important rights over your personal information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of the information we collect and process about you.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In some circumstances, you may request that the processing of your information be limited or suspended.
Right to Object
You may object to your information being used for specific purposes, particularly for marketing communications.
Right to Portability
In some cases, you may request to receive your information in a structured, machine-readable format.
Account Security & Password
The security of your ucb99 account is partly your own responsibility. We recommend that you follow the security practices below:
- Use a strong password that combines letters, numbers, and special characters
- Never share your password with anyone
- Log out of your account after logging in on a public or shared device
- Be cautious about logging in from unfamiliar devices
- If you suspect that someone has accessed your account, contact us immediately
- Keep your registered mobile number and email address up to date at all times
ucb99 will never ask you for your password or full payment details via email, SMS, or live chat. If you receive such a request, treat it as fraudulent and notify us.
Policy Changes & Updates
ucb99 may update this Privacy Policy from time to time. Changes may be necessary due to service improvements, legal changes, or the introduction of new technologies.
How We Will Notify You of Changes
- For significant changes, we will send a notification to your registered email address
- The date of the latest revision will be displayed on this page of the website
- Continued use of the service after a change is made will be considered acceptance of the updated policy
- If you object to any change, you may close your account
We recommend that you review this page regularly to stay informed about our latest privacy practices.
Protection of Minors
ucb99 is strictly an adult platform intended for users aged 21 and above only. We do not knowingly collect information from minors.
If we learn that a minor has registered on our platform or provided information, we will:
- Immediately close that account
- Securely delete all information collected
- If any transactions have taken place, steps will be taken to reverse them
If you are aware of information having been submitted on behalf of a minor, please notify us at [email protected].
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated support team is ready to assist in both Bengali and English.
Contact via Email
Email us for any privacy-related requests:
We try to respond as quickly as possible.
Live Chat
Use our 24/7 live chat for instant support. Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).
Available seven days a week, twenty-four hours a day.
Play Safe at ucb99
Your privacy and security are our top priority. Use the links below to learn more about us or to access your account.